Disability Living Allowance Contact Number

Calls to this number cost 7p / minute plus your network operator’s access charge.

Opening Hours

Monday-Sunday: 08:00-18:00

If you are a UK resident and your mobility and lifestyle are affected by disability or a severe condition impacting your ability to walk and care for yourself, you may be entitled to support from the government. Disability Living Allowance, or DLA, has been in place for some time to ensure that those with limited mobility or ability to look after themselves can receive tax-free grants to ensure that they have enough money to support their living costs. These can come in extremely handy, for example, if you are unable to work due to the nature of your condition. The DLA line is available to support you on 0345 712 3456, with a specific number to help those born before 9th April 1948 on 0843 816 6323.

DLA customer services are available for anyone in the UK who is currently impacted by a severe or degenerative condition that greatly impacts on their lifestyle, often applying to those who have limited to no mobility. For such cases, this grant is available to paid regularly to ensure that you have financial means to support yourself when you are physically unable to. As with other grants, benefits and welfare support offered by the UK government, you will need to submit an application – however, finding advice and support for this is quick and easy, and the GOV.UK website has been transformed to make information easier to find and process for new and existing claimants. This is great news for anyone who may be impacted by such difficulty.

We have located the most helpful and important contact numbers for DLA and the relevant staff who are available to support you. Whether you are calling to set up a new claim, to report a change in circumstances, or to ask a question regarding existing payments, the DLA customer services team will be able to answer your queries professionally and efficiently – meaning that this is less time for you spent on the phone. We’ve made it easier, too, by breaking down the specific numbers you will need to call for each area of support, meaning that you don’t need to go searching for contact details yourself!

How DLA support works

Eligibility for DLA is simple – providing you are either under the age of 16 or were born after 8th April 1948, you will be entitled to receive this type of benefit. If you are aged 65 or over, you may be required to move onto the new Personal Independence Payment scheme instead – this will apply if you are already claiming DLA. If you are over the age of 65 and are a new claimant – and haven’t received either PIP or DLA support in the past year – you may be eligible for support from the Attendance Allowance. It should be noted, too, that can start a new claim for DLA in the same year your stopped receiving a previous claim.

Depending upon how your condition affects you, you will be offered DLA funding in two separate parts or components. These are referred to as the Care and Mobility components. Under the Care half, you could receive between £21.80 and £82.30 per week. The rate you receive will depend entirely upon your need for care and how able you are to look after yourself. If you need regular help and supervision, for example, you could stand to receive the highest amount available.

The Mobility component is judged upon your ability to walk and to regularly move. If you require limited guidance, you may receive £21.80 per week – but if you have severe difficulty with walking or getting around, you could be entitled to £57.45 on a weekly basis. The DLA contact number is a great place to start if you have any queries regarding your eligibility.

Payments will be made every 4 weeks directly into a bank account of your choosing or an eligible account as agreed upon by the DLA. The same will apply for any other benefits, grants or pension payments you may be receiving. This way, everything is kept in one place so it’s simple for you to manage.

Why you may need to contact DLA advice

While the DLA is split up into a number of different areas through which they assist and support those in need of financial support, the system for contacting relevant help in terms of DLA covers a wide range of queries and concerns, too. For example, if you are a new claimant – or if you have concerns as to whether or not you should be registering for PIP instead – the DLA helpline can support you in getting you the help you need – and quickly. You will also need to get in touch with the team if you need to report any changes to your circumstances. These can include changes to your condition, your status, or anything likely to impact on the amount of money you receive from the government. If you fail to report such changes, you may face a penalty.

How to Complain

If you are dissatisfied with the way that your DLA claim has been handled, or if you feel that your need for support simply hasn’t been met, you are entitled to escalate your concerns. While there is no provision for a DLA complaints telephone number at the time of writing, it is recommended that you call the DLA phone number on 0345 712 3456 to expedite your query. This is to ensure that frontline staff can address your concerns and can attempt to resolve any problems you may have at the first point of contact. You may find that many problems can be resolved with a simple call to the helpline.

However, if the DLA helpline cannot support your complaint, you can write to the DLA directly. We have included details for you on who to write to at the bottom of this page, in an effort to break down the process clearly for you.

Other questions you may have

Will I be able to apply for an entirely new DLA claim if I’m over 16 and under 65?

Under new ruling, if you are making an entirely new claim for DLA you will instead be requested to register for PIPs, Personal Independence Payments. These are new grants that are streamlined across the board to provide fairer welfare provision to those who need it. DLA customer services will always be able to point you in the right direction, and will help you to understand changes that are to occur regarding such allowances.

When will I be required to register for PIPs?

Outside of the above, you will be contacted directly by the DLA if it is determined that your benefits should move over onto the PIP system. You will be informed on what is expected from you, and you may be required to complete a new application and prepare for a brief medical examination. Under new guidelines set by the current government, these changes are being put in place to overhaul the existing benefits system and to ensure that everyone who needs financial support will receive a fair and justifiable grant.

What can I do if I don’t agree with a decision that’s been made?

If you are unhappy with or wish to appeal against a decision that has been made regarding your DLA claim or PIP, you are able to refer to the Social Security and Child Support Tribunal if you feel you have a case you wish to raise. Through here, you will be able to seek independent judiciary on your claim. GOV.UK has more information here.

How can I claim for DLA or PIP?

To start or to enquire about a claim, it is always recommended that you contact the DLA contact number in the first instance. The team will be able to assess your needs and concerns and will dispatch any relevant documentation or forms that you may need to fill in to receive benefits. Your claim will then be assessed and a decision made – however, due to the amount of processing required regarding the PIP overhaul at this time, there may be a considerable waiting period before you receive notification of a decision. It must also be noted that, as above, you can appeal against any decisions made that are not in your favour.

Who do I contact for further help?

We have included more helpful information for you below, which provide you with other avenues through which to seek support from the DLA.

Other ways to contact the DLA

View The Official GOV Site https://www.gov.uk/dla-disability-living-allowance-benefitYou can find more info on DLA via the Carer’s UK Twitter account here, enjoy regular updates and the latest news on Carer’s UK.

Victoria Square House

Victoria Square


B2 4DL

United Kingdom

Opening Hours:

Phone: 0843 816 6324

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