Crisis Loan Contact Number

Calls to this number cost 7p / minute plus your network operator’s access charge.

Opening Hours

Monday-Friday: 08:00-17:00

2023 Update: Crisis Loans are no longer available. Please see this page for information on Budgeting Loans.

There are times where you may find yourself at the mercy of a particularly large bill or need to pay out for services that you simply can’t afford. Life, unfortunately, has a way of being very unpredictable, and for those people currently living on benefits and assistance from the government, such occasions can hit particularly hard. The government previously offered dedicated crisis loans via the Social Fund, however, such funding and assistance has since been streamlined and repackaged, with further guidelines in place to ensure that people can meet a certain criteria of eligibility. Welfare loans and income support still exist in various forms, however, and there is still a crisis loan helpline set up in the form of budgeting loan assistance from the government.

The Social Fund is responsible for judging and allocating certain grants and funds to those who qualify, and the budget loan system has largely replaced that of the crisis fund support service. However, you can call them directly on 0844 556 9352. Budget loans are similar to the previous crisis system in that they can be applied for and used when the worst possible event occurs and you simply cannot afford to fund them. Budget loans are particularly helpful in emergency situations relating to housing such as rent arrears, or even the cost of funeral services and necessary clothing. If you have been receiving benefits in one form or another over the past six months, you may be able to apply for and receive up to £348 as a single person, and up to £812 as a couple with child benefit.

There are many ways to get in touch with crisis loan customer services, and since the streamlining of services such help has been allocated to various numbers and helplines. To help you, we’ve listed relevant numbers and other details for you below so that you can find your way to the right department in no time.

Reasons for calling a crisis loan contact number

You may have a number of reasons for wishing to apply for a crisis or budget loan. After all, the world is certainly not getting any cheaper, and there are circumstances whereby you may need essential support. Crisis loan support is set up to provide just that – and many people call the dedicated budget loan advisory service in order to process claims on a regular basis. As with all other loans and money lending, you will be expected to pay everything that you borrow back – and we will cover exactly how this is expected to be collected later down the page.

Here are just a few reasons as to why you may wish to get in touch with crisis loan advisors today:

  1. Help with funeral costs
  2. Help with maternity costs
  3. Home maintenance and security funding
  4. Advance rent support
  5. Furniture and white goods costs
  6. Home relocation costs
  7. Clothing and footwear costs
  8. UK travel costs
  9. Job searching costs

If you are receiving benefits and qualify for a budget loan, you may find assistance from £100 per minimum to help aid the above. However, such applications are subject to checks, measures and eligibility.


How can I repay my loan?

Repaying your budget loan is simple – as you will already be receiving benefits to qualify, your income will simply be adjusted, either on a weekly or fortnightly basis. Should you stop receiving benefits, you will be expected to make arrangements to pay via alternate means – this is where the crisis loan contact number can come in handy on 0844 556 9352. You will be expected to pay your loan back, regardless of the amount offered, within two years.

How do I apply for a loan?

If you are happy to use the GOV.UK website, there is a quick and easy online application form that you can fill in and send at your convenience. If you would prefer to manage matters via paper and post, however, there is also the option to print out a physical form to fill in and return via the mail. You can, alternatively, call the Social Fund, or the crisis loan telephone number, for verbal support.

Are there any other criteria that may stop me from receiving a loan?

Providing you have been in receipt of an income-related or jobseeking benefit payment for the past six months, you will generally be eligible to seek a loan – however, if you are currently involved in industrial action, you may not be accepted. This means that if you are currently involved with strike action or similar, your application will not be processed. You must also be aware that if you are currently in the process of paying back more than £1500 in associated government loans, your application will also be turned down.

Can I appeal against a decision made regarding my application?

You are entitled to appeal to an independent reviewer – details are provided via the GOV.UK website, which will require you to contact an independent source in writing. There is no crisis loan complaints telephone number available at this time. Crisis loan customer services, however, may be able to help further.

Making a complaint

No one truly enjoys complaining, but there are unfortunately circumstances where you may need to raise an escalated query. The GOV.UK website advises that independent reviews of all budget loan decisions can be made via an office based in Bootle, which can be reached via a handy guide available on the government website here. General complaints that do not revolve around a decision appeal should be forwarded to the relevant crisis loan contact number on 0844 556 9352.

Contact Crisis Loan Support (DWP)

If you’d like to know more about the work that the DWP do, or if you’d like to get in touch with a member of the team via social media, the best port of call is their Twitter account – follow and tweet them here for more information.


The DWP has released a PDF to download which includes a list of all applicable department addresses.

View The Official GOV Site

Official Address

Crisis Loan

Department for Work and Pensions

B120, Warbreck House, Warbreck Hill Rd



United Kingdom

Opening Hours:

Phone: 0844 556 9352