Maternity Allowance

Calls to this number cost 7p / minute plus your network operator’s access charge.

Opening Hours

Monday-Sunday: 08:00-18:00

While having a baby can be a joyous occasion, it can also bring with it a whole host of challenges – particularly when it comes to how you work and the money you can earn. Luckily, there are a number of benefits and allowances in place for new mothers to be able to continue earning while they are in the later stages of pregnancy or while they are nursing their new baby. One such scheme is known as Maternity Allowance, which is in place to help new mothers who do not qualify for statutory maternity pay. In the event of any queries regarding the scheme, the Maternity Allowance support line, 0844 556 9355, can be called for advice, guidance and more besides.

There are criteria in place for both Maternity Allowance and statutory pay, and these normally revolve around your working situation, how much you earn and the capacity through which you are employed. GOV.UK has a helpful step-by-step guide which helps to break down some of the more complex queries regarding the allowance. The Maternity Allowance helpline, too, has been set up to help address any queries verbally. With the arrival of a child already being life-changing, the last thing you need is to worry about money and employment. Therefore, we’ve tried to make things easier for you by breaking down the ways in which you can contact Maternity Allowance support:

Reasons to call Maternity Allowance Support

The Maternity Allowance telephone number has been set up so that any mothers mid-pregnancy can put forward any queries they may have regarding benefits and income they are entitled to. GOV.UK’s fantastic online guide goes to some effort to break down a lot of the terminology and criteria – however, there are occasions where you simply need a friendly voice to help guide you through everything a little easier. Here are a few reasons why you may wish to contact Maternity Allowance staff today:

  1. Applying for Maternity Allowance
  2. Querying decisions that have been made regarding claims
  3. Advising of changes to circumstances
  4. Eligibility queries
  5. Queries with regard to how it may affect other benefits
  6. Complaints and feedback

The Maternity Allowance customer services team offer just one wing of a huge support network set up by GOV.UK. The website has been largely streamlined over the past five years to ensure that information is readily available to the public, and to ensure that there is always more than one way for you to speak with an official directly.

Common Questions & The Answers

I’m having trouble finding out how to claim for the allowance, where do I start?

The GOV.UK page is a great place to get much information on eligibility and claiming, however, the helpline on 0844 556 9355is also available for you to call. This helpline has been set up specifically to ensure that no one is left in the dark on the allowance and the ways in which they can claim it to their benefit.

How do I know if I’m eligible?

GOV.UK has set out a range of reasons why you may or may not be eligible for the allowance, however, it is generally stated that you may be eligible for the fund if you cannot get statutory pay.

What is the difference between this allowance and statutory pay?

Your eligibility for statutory pay will all depend upon your income and employment. If you work a certain number of hours per week, it is always recommended to enquire as to whether or not you are entitled to this fund ahead of making any allowance enquiries. You can find out more information on statutory pay via the GOV.UK website.

Is there a Maternity Allowance complaints telephone number?

There is no dedicated complaints team available via telephone at this time, however, you can field your complaint via other means as listed below. People are however encouraged to direct all queries via the helpline, as the vast majority of concerns are likely to be addressed via this channel. In the event of a complaint that requires escalation, however, there is a procedure in place to help you.

How much pay am I entitled to?

This will all depend upon your circumstances. It’s stated that allowance can be paid every two weeks, however, your exact payments and their nature will depend upon other factors. GOV.UK has provided a helpful calculator to aid estimation here ahead of any further Maternity Allowance support.

Making a complaint

Maternity Allowance is currently overseen by the Department for Work and Pensions, who therefore handle all queries and complaints through a number of departments. GOV.UK has laid out a helpful complaints procedure to help you understand a little more about exactly how to field your concerns. In addition to this, you can also write directly to the DWP with any complaints that you wish to escalate. We have included this information at the bottom of the page. Regardless of how you wish to contact Maternity Allowance staff, there are numerous ways in which you can do so without fearing a lack of support.

More about Maternity Allowance

Maternity Allowance was set up by the government and DWP to ensure that working mothers who may not necessarily be covered by statutory pay receive financial support. Pregnancy and child-rearing require as much time as possible that a mother can give, and these allowances and funds therefore stand in place to ensure that mothers and their children are given due care and support during an extremely emotional and life-changing time. Any allowances and funds are tailored to the individual, meaning that there is no standard benefit rolled out across the board – as all needs vary.

Who to contact regarding Maternity Allowance

If you’d like to know more about the work that the DWP do, or if you’d like to get in touch with a member of the team via social media, the best port of call is their Twitter account – follow and tweet them here for more information.

The DWP has released a PDF to download which includes a list of all applicable department addresses.

You View The Official GOV Site


Official Address

Maternity Allowance

Department for Work and Pensions

B120, Warbreck House, Warbreck Hill Rd



United Kingdom


Opening Hours:

Phone: 08445569355

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