Income Support Contact Number

Calls to this number cost 7p / minute plus your network operator’s access charge.

Opening Hours

Monday-Friday: 08:00-17:00

Update: Income Support has been replaced by Universal Credit. New claims for Income Support are no longer being accepted. This number is for existing claims only.

For many people, it can be hard to afford the necessities in life. In the UK, there is a benefits system which allows citizens to claim extra money if they meet certain criteria, meaning that they can apply for extra financial assistance should they be on a low income, be looking for work, or be unable to work entirely. Benefits are always judged based on your circumstances and how much money you have available – meaning that, if you are interested in claiming for a boost to your income, calling the income support helpline is always a great place to start. You can always call income support customer services on 0844 556 9343 – where a member of the team will be able to assess you circumstances and give you advice on how much benefit you may be entitled to.

Income support exists to aid those who are on the lowest level of income or who do not receive any fixed amount – these benefits also come hand in hand with child tax credit and are areal help to those who are unable to work for health reasons or otherwise. Income support advice is available both online and through the GOV.UK website, but you are also advised to contact your local Jobcentre Plus if you have any concerns regarding existing claims – or if you are in the process of starting a new one.

The income support contact number can be called at any time if you have any concerns regarding your existing claim, when you will be paid, or if you wish to appeal a decision. While there is no direct income support complaints telephone number at this time, you are encouraged to forward any queries you may have via the helpline so that the team can help you as quickly as possible. For those who are comfortable using the internet, however, GOV.UK (the government’s web portal) has a huge amount of support and help guides available for you to read. This may help you if you are unsure on your eligibility for benefits or who to contact next.

We have aimed to make things a little easier for you by listing contact numbers and departments that may be of interest or benefit to you – please see our table below. We have also rounded up some of the most frequently asked questions regarding the benefit, therefore aiming to make things that little bit easier for you!

Why should I contact income support advice?

Your need to call the income support helpline will vary depending entirely upon your circumstances. If, for example, you are starting a new claim, or wish to advise staff about changes to your circumstances, calling the helpline is arguably one of the quickest and easiest ways to do so. While you are always free to visit your local Jobcentre Plus, it may be easier and less stressful to call from the comfort of your own home. Handily, the line is available throughout the day, meaning that you don’t ever need to worry about being kept in the dark on what you may be entitled to. Here are just a few reasons why you may wish to call the income support phone number today:

  1. Starting a new claim
  2. Amending details
  3. Enquiring about eligibility
  4. Making a complaint
  5. Website support
  6. Appealing a decision
  7. General enquiries
  8. Finding local support

As you can see, there is more to the income support phone number than simply general enquiries! It’s a great source of information on what you may or may not be able to receive, and the support team will be able to tailor and tie in your claim or queries with your existing claims and benefits.

Making a complaint

Thankfully, while an income support complaints telephone number does not exist at this time, the government have made it easy for you to air your concerns if you need to. This means that, whether you wish to appeal a decision made, or even raise a concern about the way your benefits have been handled, you can do so through a number of different channels. This is great news for anyone who may feel like they are at a loose end!

You are encouraged to call the main income support number in the first instance, as it is likely that a member of the team will be able to address your concerns head-on and may be able to resolve them quickly for you. However, if you have a more complex or involved query and would like to escalate your concern, you can do so either via your local Jobcentre Plus or in writing to the DWP. We’ve included information on the DWP’s postal address at the bottom of this page, meaning that you certainly don’t have to go hunting for the information yourself!


What am I likely to be entitled to?

At the lowest level, if you are unable to work, you may receive a minimum of £57.90 per week. This is before any child tax credit is applied, meaning that it is likely to be a welcome boost to your finances. It is also worth remembering that there are other benefit services and grants available, too, if you are struggling to make ends meet. The best thing to do is to call income support customer services in the first instance on 0844 556 9343 to resolve any doubts you may have.

What are factors that can affect how much I am entitled to?

The amount of income support you can receive can change depending upon your age, personal circumstances or whether or not you are single. For example, a single person over the age of 25 may be entitled to £73.10 per week in financial assistance, while a couple may be able to receive £114.85 per week if they are both over 18. If you are a single parent, you may also be entitled to a different amount of benefit, in addition to child tax credits.

Are there additional benefits for those who are disabled?

Yes – you may be eligible for an income support premium if you are registered disabled, work as a career for a disabled person, or if your partner is of pension age. This way, you may be able to benefit from further top-ups to the weekly fund.

When will I receive my benefit payments?

While your income support benefits will be calculated weekly, you’ll receive them via bank every two weeks. This means that you will be paid, on average, twice a month from the welfare system if you are registered for this type of support.

What makes me eligible for income support?

Income support is judged on five main factors, and you must meet them all. You must either be unable to work due to sickness or disability (or be pregnant, a single parent of a young child or a carer), have little to no income and less than £16,000 in savings, be resident in the UK (unless you live in Northern Ireland, which is judged differently), be between the ages of 16 and your respective pension age, and you must not be working more than 16 hours per week. It is also important to note that your partner, if applicable, must also work less than 24 hours per week to qualify.

I’m in full-time education – am I eligible?

You can be eligible for income support but only under the following circumstances – you’re not living with a parent or guardian, you are a refugee learning English, or are a parent yourself. It must also be noted that you must be between the ages of 16 and 20 to be in education and to qualify for income support.

What other factors could make me ineligible?

If you have savings above £16,000, are travelling to the UK and need permission, are being cared for by the local authority or currently receive jobseeker’s allowance or employment and support allowance, you will not be able to claim income support.

Where is my nearest Jobcentre Plus?

If you need to visit your local Jobcentre Plus for help and advice on income support, you can visit the centre locator here – simply enter in your address details and you will be taken to a list of nearby centres for you to visit. This is great to know if you need to make a visit in person, or if you have been unable to find your nearest walk-in centre.

How do I claim?

Call the income support telephone number today – a member of the team will be able to start your claim and you will hear back in a handful of days on whether or not you have been successful.

Other Ways to Get in Touch

If you’d like to know more about the work that the DWP do, or if you’d like to get in touch with a member of the team via social media, the best port of call is their Twitter account – follow and tweet them here for more information.


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Official Address

Income Support

Department for Work and Pensions

B120, Warbreck House, Warbreck Hill Rd



United Kingdom


Opening Hours:

Phone: 0844 556 9343

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