Citizens Advice Bureau Contact Number

Calls to this number cost 7p / minute plus your network operator’s access charge.

Opening Hours

Monday-Sunday: 07:00-17:00

Sometimes, we all need a little help and support. Life has a habit of being very unpredictable, and, as such, it is great to know that there are people and bodies set up to assist. They can help with all manner of financial, work and even legal enquiries – on a basis that anyone may be able to contact them at any time. The Citizens Advice Bureau, a national service with local offices up and down the country, was set up to help address such matters – offering a telephone service as well as drop-in meetings and online support. While those seeking advice are encouraged to locate their local office in times of need, the service also has a national support staff. They are ready and waiting on the Citizens Advice Bureau helpline to address any queries you may have about life’s most complicated twists and turns.

The Citizens Advice Bureau helpline is available to call on 0844 579 1495 and is set up to handle all manner of problems and queries. Therefore, it’s a service that has a lot of remit! Whether you’re looking for work, applying for financial help, struggling in a relationship, are faced by a legal issue or would like to know more about the education services in your local area, the right Citizens Advice Bureau contact number will put you in touch with someone who can help.

As the Citizens Advice Bureau customer services team field many queries from many areas, there are a host of numbers you can call in the event of your requiring professional support or guidance. We have, therefore, compiled a table of contact numbers for you below in a table – so that you can find the department and staff that you need to address your queries efficiently and effectively. We have also enclosed further information on how to contact Citizens Advice Bureau staff at the bottom of the page.

Making a complaint

While there is not a dedicated Citizens Advice Bureau complaints telephone number available at this time, there are ways and means for you to be able to make a formal concern known should you need to. Unfortunately, there many be circumstances through which you need to make a grievance or complaint, and the CAB understands this – they have laid out a helpful complaints procedure on their website which helps to break matters down.

Anyone with a complaint regarding service they have received or decisions that have been made are encouraged to write to, or call, their local Citizens Advice phone number at their convenience. However, the service also understands that there Amy be circumstances through which you need to involve external parties such as the Financial Ombudsman, and details for such bodies are enclosed in their online complaints procedure.

The easiest way to process a complaint regarding Citizens Advice Bureau support is to complete their online form, which you can find here.

How Citizens Advice Bureau may be able to help

The CAB cover a huge remit of guidance and support in a variety of areas, which is all the more reason for ensuring that they have a large map of telephone numbers available. This is so that people can speak to the right support team at their convenience! You may need to call the Citizens Advice Bureau telephone number if you need assistance in the following areas:

  1. Employment and finding a job
  2. Housing and rent
  3. Legal matters in the workplace
  4. Relationships and domestic matters
  5. Immigration
  6. Civil Rights
  7. Discrimination law
  8. Council Tax
  9. Income Tax
  10. NHS treatment
  11. Dental care
  12. Loans and mortgages
  13. Consumer rights
  14. Trading Standards
  15. Claiming Benefits

As you can imagine, the CAB needs to ensure that they have a wealth of departments and staff set up to handle such queries. The Citizens Advice Bureau can be departmentalised as follows:

  1. Benefits
  2. Work
  3. Tax
  4. Discrimination
  5. Education
  6. Healthcare
  7. Relationships
  8. Consumer
  9. Debt and Money
  10. Housing
  11. Law and Rights

If you have a query for the CAB, it is highly likely that it will fall into one of the above fields. Why not use our helpful table arranged above to help you find the right contact number to call? Alternatively, you will be able to seek support from the CAB in any local branch on the above matters – no matter who you are, and without having to pay.


How can Citizens Advice support help me?

The CAB have thousands of staff up and the country who are well-versed in local law, industry practices and more besides. If you are in need of impartial, free support on a range of matters, there really is no better place to start in terms of asking for advice.

Where is my local CAB?

The official website has a handy Bureau finder, meaning that you can easily find your nearest beacon of physical support simply by entering in your postcode. With hundreds of branches up and down the country, it is highly likely that you will find an office that is easily reachable via public transport or road links.

Is all CAB advice binding?

People contact Citizens Advice Bureau for support on a wide range of queries, and you are never given advice on the proviso that you must stick to it. They are an impartial and knowledgable support network that is set up to help those who may have nowhere else to turn. Handily, they are available to people from all walks of life who simply need to know where to turn when life gets more than a little complex.

Is there a phone number I can call regarding a complaint?

At this time, there is no Citizens Advice Bureau complaints telephone number in force – however, all concerns are encourage to be addressed via the main helpline, or even via the complaints web form in writing.

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Official Address

Citizens Advice Bureau

Citizens Advice

200 Aldersgate Street



United Kingdom

Opening Hours:

Phone: 0844 579 1495