Disability Living Allowance Contact Number

Calls to this number cost 7p / minute plus your network operator’s access charge.

Opening Hours

Monday-Friday: 09:00-17:00

If you are a UK resident and your mobility and lifestyle are affected by disability or a severe condition impacting your ability to walk and care for yourself, you may be entitled to support from the government. Disability Living Allowance, or DLA, has been in place for some time to ensure that those with limited mobility or ability to look after themselves can receive tax-free grants to ensure that they have enough money to support their living costs. This benefit is changing however, and is now only available to those aged 16 or under.

This benefit can be a lifeline for example, if you are unable to work due to the nature of your condition. The DLA line is available to support you on 0345 712 3456, with a specific number to help children aged 16 or under on 0844 556 9360.

DLA customer services are available for anyone in the UK who is currently impacted by a severe or degenerative condition that greatly impacts on their lifestyle, often applying to those who have limited to no mobility. For such cases, this grant is available to paid regularly to ensure that you have financial means to support yourself when you are physically unable to. As with other grants, benefits and welfare support offered by the UK government, you will need to submit an application – however, finding advice and support for this is quick and easy, and the GOV.UK website has been transformed to make information easier to find and process for new and existing claimants. This is great news for anyone who may be impacted by such difficulty.

We have located the most helpful and important contact numbers for DLA and the relevant staff who are available to support you. Whether you are calling to set up a new claim, to report a change in circumstances, or to ask a question regarding existing payments, the DLA customer services team will be able to answer your queries professionally and efficiently – meaning that this is less time for you spent on the phone. We’ve made it easier, too, by breaking down the specific numbers you will need to call for each area of support, meaning that you don’t need to go searching for contact details yourself!

How DLA support works

If you have a child with a disability who needs extra looking after or has walking difficulties, you may be eligible to receive Disability Living Allowance (DLA) for children. This allowance is designed to help cover the extra costs of caring for a child with disabilities, and can be a lifeline for families struggling to make ends meet.

To apply for DLA for children, you can print off and fill in a claim form, or you can call the Disability Living Allowance helpline on 0844 556 9360 and ask for a printed form. Calling the helpline can be a great option for parents who are unsure about the application process, or who have questions about eligibility requirements or the amount of money they may be able to receive.

When you call the DLA helpline, you will be connected with a trained advisor who can provide you with information and support related to your child’s disability and the application process. The advisor can help you understand the eligibility requirements for DLA for children, and can provide guidance on how to fill out the claim form.

In addition to providing support with the application process, the DLA helpline can also help you understand the level of help your child may be eligible for. DLA for children is awarded at one of two rates: the lower rate (currently £24.45 per week) or the higher rate (currently £156.90 per week). The amount your child is eligible to receive will depend on the level of help they need with everyday activities, such as walking or getting dressed.

If you are unsure whether your child is eligible for DLA for children, or if you have questions about the application process, calling the DLA helpline can be a great way to get the support and information you need. The trained advisors can help guide you through the process, and can provide reassurance and support during what can be a stressful and overwhelming time.

It’s important to note that to qualify for DLA for children, your child must be under 16 and have walking difficulties or need extra looking after. They must also meet all the other eligibility requirements, such as being habitually resident in the UK and not being subject to immigration control.

Payments will be made every 4 weeks directly into a bank account of your choosing or an eligible account as agreed upon by the DLA. The same will apply for any other benefits, grants or pension payments you may be receiving. This way, everything is kept in one place so it’s simple for you to manage.

To apply for this allowance, you can call the DLA helpline on 0844 556 9360 and speak with a trained advisor who can provide you with information and support related to the application process. Don’t hesitate to reach out for help – DLA for children can make a big difference in the lives of families with disabled children.

Why you may need to contact DLA advice

While the DLA is split up into a number of different areas through which they assist and support those in need of financial support, the system for contacting relevant help in terms of DLA covers a wide range of queries and concerns, too. For example, if you are a new claimant – or if you have concerns as to whether or not you should be registering for PIP instead – the DLA helpline can support you in getting you the help you need – and quickly. You will also need to get in touch with the team if you need to report any changes to your circumstances. These can include changes to your condition, your status, or anything likely to impact on the amount of money you receive from the government. If you fail to report such changes, you may face a penalty.

How to Complain

If you are dissatisfied with the way that your DLA claim has been handled, or if you feel that your need for support simply hasn’t been met, you are entitled to escalate your concerns. While there is no provision for a DLA complaints telephone number at the time of writing, it is recommended that you call the DLA phone number on 0345 712 3456 to expedite your query. This is to ensure that frontline staff can address your concerns and can attempt to resolve any problems you may have at the first point of contact. You may find that many problems can be resolved with a simple call to the helpline.

However, if the DLA helpline cannot support your complaint, you can write to the DLA directly. We have included details for you on who to write to at the bottom of this page, in an effort to break down the process clearly for you.

Other questions you may have

Will I be able to apply for an entirely new DLA claim if I’m over 16 and under 65?

Under new ruling, if you are making an entirely new claim for DLA you will instead be requested to register for PIPs, Personal Independence Payments. These are new grants that are streamlined across the board to provide fairer welfare provision to those who need it. DLA customer services will always be able to point you in the right direction, and will help you to understand changes that are to occur regarding such allowances.

When will I be required to register for PIPs?

Outside of the above, you will be contacted directly by the DLA if it is determined that your benefits should move over onto the PIP system. You will be informed on what is expected from you, and you may be required to complete a new application and prepare for a brief medical examination. Under new guidelines set by the current government, these changes are being put in place to overhaul the existing benefits system and to ensure that everyone who needs financial support will receive a fair and justifiable grant.

What can I do if I don’t agree with a decision that’s been made?

If you are unhappy with or wish to appeal against a decision that has been made regarding your DLA claim or PIP, you are able to refer to the Social Security and Child Support Tribunal if you feel you have a case you wish to raise. Through here, you will be able to seek independent judiciary on your claim. GOV.UK has more information here.

How can I claim for DLA or PIP?

To start or to enquire about a claim, it is always recommended that you contact the DLA contact number in the first instance. The team will be able to assess your needs and concerns and will dispatch any relevant documentation or forms that you may need to fill in to receive benefits. Your claim will then be assessed and a decision made – however, due to the amount of processing required regarding the PIP overhaul at this time, there may be a considerable waiting period before you receive notification of a decision. It must also be noted that, as above, you can appeal against any decisions made that are not in your favour.

Who do I contact for further help?

We have included more helpful information for you below, which provide you with other avenues through which to seek support from the DLA.